At Ready To Step, we’re committed to your complete satisfaction with our premium comfort essentials. If for any reason you’re not entirely happy with your purchase, we offer a straightforward returns and exchanges process.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original condition, and with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Note: For hygiene reasons, we cannot accept returns or exchanges on underwear and socks unless they are defective or incorrect items received.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days of receiving your order at [email protected] with your return/exchange request
  2. Include your order number and details about the product you’d like to return or exchange
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Ship the item(s) back to us at the address provided in your return approval email
  5. Receive your refund or exchange item once we’ve processed your return

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once your return is received and inspected (typically within 3-5 business days of arrival at our facility):

  • Refunds will be processed to your original payment method
  • Credit card refunds typically appear within 5-10 business days, depending on your bank
  • PayPal refunds are usually processed within 24 hours
  • You will receive an email notification when your refund has been issued

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. The process is the same as returns – simply indicate in your email that you’d like an exchange rather than a refund.

Return Request Template

To make your return request as efficient as possible, please include the following information when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Ready To Step Customer Service, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Product details: – Item name: [Product Name] – Size/Color: [Size/Color] – Reason for return/exchange: [Brief Reason] Please let me know the next steps for processing this request. Best regards, [Your Full Name] [Your Contact Information]

Our Commitment to You

At Ready To Step, we stand behind our premium comfort essentials. If you have any questions about our returns policy or need assistance with a return, don’t hesitate to contact us at [email protected].

We appreciate your trust in our products and look forward to serving you again soon.

The Ready To Step Team