At Ready To Step, we’re dedicated to providing you with premium comfort essentials while ensuring a seamless shopping experience from delivery to returns. Below you’ll find all the details about our shipping and returns processes.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to meet your needs:
1. Standard Shipping ($12.95)
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Includes tracking and insurance
2. Free Shipping (Orders over $50)
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
- Includes basic tracking
Shipping Areas: We ship worldwide, excluding some remote areas and parts of Asia. Please contact us if you’re unsure about delivery to your location.
Returns & Exchanges
Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a straightforward returns process.
Our Return Policy
We accept returns within 15 days of receiving your order. To be eligible:
- Items must be unused, in original condition with all tags attached
- Items must be in their original packaging
- Proof of purchase is required
Important Note:
For hygiene reasons, we cannot accept returns or exchanges on underwear and socks unless they are defective or incorrect items received.
How to Initiate a Return or Exchange
Follow these simple steps:
- Contact us within 15 days of receiving your order at [email protected] with your return/exchange request
- Include your order number and details about the product you’d like to return or exchange
- Wait for approval – we’ll respond within 2 business days with return instructions
- Ship the item(s) back to us at the address provided in your return approval email
- Receive your refund or exchange once we’ve processed your return
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Processing
Once your return is received and inspected (typically within 3-5 business days of arrival at our facility):
- Refunds will be processed to your original payment method
- Credit card refunds typically appear within 5-10 business days, depending on your bank
- PayPal refunds are usually processed within 24 hours
- You will receive an email notification when your refund has been issued
Exchanges
We’re happy to exchange items for a different size or color, subject to availability. The process is the same as returns – simply indicate in your email that you’d like an exchange rather than a refund.
Return Request Template
To make your return request as efficient as possible, please include the following information when emailing us:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Ready To Step Customer Service,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]).
Product details:
- Item name: [Product Name]
- Size/Color: [Size/Color]
- Reason for return/exchange: [Brief Reason]
Please let me know the next steps for processing this request.
Best regards,
[Your Full Name]
[Your Contact Information]
Our Commitment to You
At Ready To Step, we stand behind our premium comfort essentials. If you have any questions about our shipping or returns policy, don’t hesitate to contact us at [email protected].
We appreciate your trust in our products and look forward to serving you again soon.
The Ready To Step Team